Contents

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Preface   Downloadpdf icon   ix
Acknowledgments     xi
Part I When Things Go Wrong: Disruptions and Vulnerability   1
1 Big Lessons from Small Disruptions   Downloadpdf icon   3
2 Understanding Vulnerability   17
3 Anticipating Disruptions and Assessing Their Likelihood   35
4 Effects of Disruptions   57
Part II Supply Chain Management   75
5 Basic Supply Chains Management   77
6 Demand-Responsive Supply Chains   93
Part III Reducing Vulnerability   113
7 Reducing the Likelihood of Intentional Disruptions   115
8 Collaboration for Security   137
9 Detecting Disruptions   155
10 Resilience through Redundancy   171
Part IV Building in Flexibility   181
11 Flexibility through Interchangeability   183
12 Postponement for Flexibility   195
13 Strategies for Flexible Supply   209
14 Customer Relations Management   225
15 Building a Culture of Flexibility   243
Part V Resilience for Competitive Advantage   267
16 Moving Ahead   269
Notes     287
Index   Downloadpdf icon   317