November 2, 2016: Is Sacking a Customer Worth the Risk?

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The customer is always right – except when you no longer want to do business them.

Firing customers is a valid risk mitigation strategy when the business they bring is under threat or unprofitable, or they are out of alignment with your strategic goals. But companies need to exercise extreme caution when choosing such an action, because it can backfire and create more risk.  

Read the rest of the article here.